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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah-Jane Lyles

April 14, 2025

5  out of  5
rating by Sarah-Jane Lyles
"Megan always goes way beyond normal customer care. She is absolutely trustworthy, knowledgeable and a delight!!"
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Rose Waiters

April 11, 2025

5  out of  5
rating by Rose Waiters
"Sue is one of the BEST!!! She's very knowledgeable and helpful!"
We responded:
"Thank you for letting us know, Rose! We are so happy to have the opportunity to care for your insurance needs!"
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Jack Farrell

April 11, 2025

5  out of  5
rating by Jack Farrell
"Would like to thank Kristen helping me with the daunting task of insuring my musical instruments. It's been something i've avoided for decades and she has made the process very easy."
We responded:
"Hi, Jack, Thank you for your wonderful review! We're so glad to hear that Kristen made the process of insuring your musical instruments easy for you. It’s great to know we could help with something you’ve been putting off for so long. If you need anything else, don’t hesitate to reach out!"
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Andrew Chandler

April 11, 2025

5  out of  5
rating by Andrew Chandler
"Chelsea was very helpful getting an issue resolved. We really appreciated her help!"
We responded:
"Thanks for the awesome feedback! We're so glad Chelsea could help you out."
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John Frazier

April 11, 2025

5  out of  5
rating by John Frazier
"I switched my boating insurance to Tom’s office and couldn’t be more pleased. Sue Hocutt is an absolute joy to work with! Professional, courteous and always willing to listen!"
We responded:
"We’re thrilled to hear that you had a positive experience switching your boating insurance with us. Sue is indeed a valuable member of our team, and we’re glad to hear that her professionalism and attentiveness made your experience enjoyable. If you need any further assistance or have any questions, please don’t hesitate to reach out. We appreciate your trust in us!"
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Amy knull

April 10, 2025

5  out of  5
rating by Amy knull
"Sue is OUTSTANDING!! She responds to her messages so quickly and provides exceptional customer service by keeping us informed and helping us to make the wisest decisions on behalf of our family. She is the most knowledgeable agent I have EVER worked with …and the most kind too!"
We responded:
"Thank you for taking the time to share your experience, Amy! We’re so glad to hear that Sue provided you with outstanding service and support. Her commitment to keeping clients informed and helping them make the best decisions is truly invaluable. We appreciate your kind words and wish you all the best with your upcoming nuptials! If you ever need assistance again, don’t hesitate to reach out."
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Matt Anderson

April 10, 2025

5  out of  5
rating by Matt Anderson
"Sue Hocutt is hands down the best! I've worked with her since moving to Mount Pleasant and she has always went above and beyond to help in addition to getting us the best rates. Definitely reach out to her if you have any insurance needs."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Sue has consistently gone above and beyond to assist you with your insurance needs. She truly is a valuable member of our team, and we're glad you found her services helpful and effective. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need anything in the future, don't hesitate to reach out!"
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Brandon Cordina

April 10, 2025

5  out of  5
rating by Brandon Cordina
"Sue is amazing! Always goes above and beyond to help my family and I. Been using her for as long as I can remember. Thanks so much Sue."
We responded:
"Thank you for your kind words! We’re so glad to hear that Sue has consistently gone above and beyond for you and your family. Her dedication and support mean a lot to us, and we appreciate your loyalty over the years. If you ever need anything else, don’t hesitate to reach out. Thanks again for sharing your experience! Tom"
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Joseph

April 10, 2025

5  out of  5
rating by Joseph
"Tommy and all of his team members, Loretta, Sue, Aimar and Meghan to name a few, are always helpful and patient when assisting me with my coverage. I highly recommend this knowledgeable and friendly crew of professionals."
We responded:
"Thank you so much for your kind words, Joseph! We're thrilled to hear that Tommy, Loretta, Sue, Aimar, Megan, and the rest of the team were able to assist you effectively. Providing helpful and patient service is our top priority, and it’s wonderful to know that it made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to support you with all your coverage needs!"
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Brandon Anderson

April 10, 2025

5  out of  5
rating by Brandon Anderson
"I couldn’t be more happy to be working with Kristen Thorsby with my policies I have two trucks, one car, a boat, life, and renters insurance with them and she got it $350 lower a month than what I was paying with my other insurance company!"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Kristen was able to help you save on your insurance while managing your policies for your trucks, car, boat, life, and renters insurance. Saving you $350 a month is an incredible achievement! We appreciate your trust in us and are here to ensure you continue to receive the best service and coverage. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your savings!"
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Jeffery berry

April 9, 2025

5  out of  5
rating by Jeffery berry
"Sue Hocut is a wonderful person. She does a fantastic job 👍👍👍 no"
We responded:
"We're so glad to hear that Sue Hocut has made a positive impression on you. She truly is a valuable member of our team and always goes above and beyond for our clients. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
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Terri Dovell

April 9, 2025

5  out of  5
rating by Terri Dovell
"We’ve just recently transferred our auto policies to Ms. Megan Crosby with Mr. Tom McQueeney’s State Farm office. After doing so and being so pleased with her professionalism, we have also opened life insurance policies with her! We are happily referring all that we know to her for all of their insurance wants and needs! Ms. Crosby took the time to make sure that we understood every step and will do the same for you! Please reach out to her for all of your insurance needs!"
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that Megan Crosby provided you with such a positive experience during the transfer of your auto policies and in setting up your life insurance. Her dedication to ensuring that you understood every step truly reflects our commitment to excellent customer service. We appreciate your referrals and trust in our team! If you or anyone you know has further questions or needs assistance, please don't hesitate to reach out. We’re here to help!"
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Teddy Dovell

April 9, 2025

5  out of  5
rating by Teddy Dovell
"Great experience! Megan Crosby handles all of our insurance needs. We had our existing policies transferred to her from another State Farm agency. We’ve been with SF for 30+ years but have never had anyone really take the time to go over and explain the different coverages as well as Megan. We now have better coverage on our vehicles and for about the same premium. We met with her and have purchased life insurance as well. Very polite and professional young lady. I highly recommend!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Megan Crosby provided you with such a great experience while transferring your policies and explaining your coverage options. It’s fantastic to know that you now have better coverage at a similar premium. Megan truly embodies our commitment to exceptional service, and we’re thrilled that you found her to be polite and professional. We appreciate your recommendation and your trust in our agency. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!"
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Thuy Nguyen

April 9, 2025

5  out of  5
rating by Thuy Nguyen
"I had a great experience working with Sue at Tom McQueeney - State Farm Insurance. She was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. Sue took the time to explain everything clearly and went above and beyond to make sure I got the right coverage for my needs. Highly recommend her if you're looking for great service and support!"
We responded:
"Dear Thuy, Thank you so much for taking the time to share your positive experience with Sue Hocutt and our agency! We are thrilled to hear that Sue has been able to meet your insurance needs effectively and that her prompt communication has made a difference for you and your family. Your recommendation means a lot to us, and we appreciate your trust in our services over the years. If there’s anything more we can do for you in the future, please don’t hesitate to reach out! Best regards, Tom McQueeney State Farm Agent"
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Dan Swanger

April 9, 2025

5  out of  5
rating by Dan Swanger
"Sue Hocutt has been my agent for several years and handles all our insurance needs for me and my three children. She always answers my calls or calls me back right away. She has handled changes in our needs promptly and accurately. I would highly recommend this agency."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Sue has been able to meet your insurance needs effectively and that her responsiveness has made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family for years to come. If you ever need anything or have any questions, please don’t hesitate to reach out!"
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Sean Z.

April 9, 2025

5  out of  5
rating by Sean Z.
"Approximately 15 years with this agency and currently carry homeowners, flood, 4 cars, and two boats. Never had to file a claim until recently. My experiences with the office staff and agents (especially Sue 💪💪) have always been very positive, and i didnt think it possible, but things actually got even better when i finally had a time of need. Sue and the entire staff went above and beyond- immediate service, fantastic communication, and rapid resolution with respect to my auto repairs. Cant say enough good things about this agency and my experience. All the stars. And thanks again Sue !"
We responded:
"Thank you so much for your glowing review! We truly appreciate your loyalty over the past 15 years and are thrilled to hear about your positive experiences with our team, especially Sue. It's always our goal to provide exceptional service, especially during times of need, and we're delighted that we could support you effectively with your recent claim. Your kind words mean a lot to us, and we look forward to continuing to serve you for many more years to come. Thank you for trusting us with your insurance needs! 🌟"
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Daniel Toppin

March 21, 2025

5  out of  5
rating by Daniel Toppin
"Worked with Megan Crosby on my homeowners policy. Very professional, responsive and helpful. Highly recommend talking with her for your insurance needs. Was a pleasure! Thank you!"
We responded:
"Thank you for your five-star review and kind words, Dan! We are thrilled that you had a great experience with Megan, and we look forward to caring for your insurance needs. "
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Vonte Jackson

January 7, 2025

1  out of  5
rating by Vonte Jackson
"A.I auto canceling policies. Zero human element"
We responded:
"Dear Vonte, We are so sorry but some decisions are determined by designated departments, and it is true that it is computer generated based on factors contained within that system. Due to the length of tenure, we cannot process an appeal without additional information. We value our relationships with our customers and strive to meets your needs. We have sent some additional information to you. Feel free to contact me with any additional concerns. We are here to help. "
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Ritchie McQueeney

July 29, 2024

5  out of  5
rating by Ritchie McQueeney
"Great help from Aimar."
We responded:
"Thank you!"
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Jeanmare Holjencin

June 18, 2024

5  out of  5
rating by Jeanmare Holjencin
"I have had the pleasure of working with Martha Brouthers and Aimar McQueeney for nearly two years- they deliver exceptional customer service and trusted guidance for our clients' insurance needs. Would highly recommend!"
We responded:
"Thank you, Jeanmare! We really appreciate the feedback and love working with you, too!"
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Paul Thompson

June 3, 2024

5  out of  5
rating by Paul Thompson
"Aimar is an excellent resource, extremely knowledgeable regarding insurance issues. Always great service!"
We responded:
"Thank you, Paul! We appreciate you trusting our office for so many years. "
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sandra holmwood

May 11, 2024

5  out of  5
rating by sandra holmwood
"Aimar is always willing to help. And she is knowledgeable ."
We responded:
"Thank you for being a valued customer and trusting Aimar and my office for your insurance needs, Sandra. We truly appreciate your loyalty!"
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Daniel San!

April 8, 2024

5  out of  5
rating by Daniel San!
"Tom McQueeney State Farm and all the associations the work there are very professional, helpful, courteous and knowledgeable. Thank you. Daniel Broom. ❤️🙏"
We responded:
"Thank you!"
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Marcus Chalfant

January 19, 2024

5  out of  5
rating by Marcus Chalfant
"Aimar McQueeney is a consummate professional. I called about a very specific technical question, and she knew the answer right off the top of her head. I love working with people who know what they're doing. She's the real deal."
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Earl Mane

November 28, 2023

1  out of  5
rating by Earl Mane
"It's too quiet in there. No music for guests that are waiting. Also you can here other people info towards the front of the office. Do better!"
We responded:
"Hello Earl, I have investigated this matter, and you must have the wrong agency. We do not have a customer profile for you, and we are a small office. We know and greet everyone who walks in our doors. Please feel free to call us if you have any questions. I would appreciate if you would remove your post since it is obviously not the correct agency. Happy holidays to you and yours. "